Privacy Policy

Last updated: December 2024

Introduction

seafoobjqb B.V. ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and protect your information when you visit our website at seafoobjqb.live or use our services. As the Data Controller, we ensure compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

Data Controller Information

The Data Controller for your personal information is seafoobjqb B.V., a company registered in the Netherlands with registration number E61025214 and VAT number NL63202482B02. Our registered office is located at Berkenlaan 199, 5043 HL Tilburg, North Brabant, Netherlands. For any privacy-related questions, you can contact us at privacy@seafoobjqb.live.

Data Collection

The data we collect includes personal information such as your name, email address, phone number, appointment preferences, and any information you provide when contacting us or booking our services. We also collect technical information including your IP address, browser type, device information, and website usage data through cookies and similar technologies. Additionally, we may collect information about your service preferences, treatment history, and feedback to improve our services.

How We Use Your Information

We explain how we use your information for various legitimate business purposes. We use your personal data to provide our brow shaping and design services, process appointments and bookings, communicate with you about our services, send appointment reminders and follow-up care instructions, improve our services and website functionality, comply with legal obligations, and protect our business interests. The use of your data is always based on a valid legal basis under GDPR, including contract performance, legitimate interests, or your explicit consent.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds: contract performance when providing our services, legitimate interests for business operations and service improvement, consent for marketing communications and cookies, and legal obligations for record-keeping and tax purposes. You have the right to withdraw consent at any time where processing is based on your consent.

Data Sharing and Third Parties

We do not sell or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our business, such as appointment scheduling platforms, payment processors, and website hosting services. These providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific services they provide to us. We may also disclose your information when required by law or to protect our legal rights.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Client records and appointment information are kept for 7 years for business and legal compliance purposes. Marketing consent records are maintained until you withdraw consent. Website analytics data is typically retained for 26 months. Technical logs and security data are kept for 12 months. After these retention periods, we securely delete or anonymise your personal data.

Your Rights Under GDPR

As a data subject under GDPR, you have several important rights regarding your personal data. You have the right to access your personal information and receive a copy of the data we hold about you. You can request correction of inaccurate or incomplete data, request erasure of your data in certain circumstances, object to processing based on legitimate interests, request restriction of processing, and request data portability. You also have the right to withdraw consent and lodge a complaint with a supervisory authority if you believe your rights have been violated.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyse website performance. Essential cookies are necessary for basic website functionality, while analytics cookies help us understand how visitors interact with our site. Marketing cookies may be used with your consent to provide personalised content and advertisements. You can manage your cookie preferences through our cookie consent banner or your browser settings. For detailed information about our cookie usage, please refer to our Cookie Policy.

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include encrypted data transmission, secure data storage, regular security assessments, access controls and authentication, staff training on data protection, and incident response procedures. While we strive to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Data Transfers

As we are based in the Netherlands within the European Union, your data is primarily processed within the EU/EEA. If we need to transfer your data outside the EU/EEA, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other legally recognised transfer mechanisms under GDPR. Any such transfers will be conducted in compliance with applicable data protection laws.

Children's Privacy

Our services are not directed to children under 16 years of age, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16 without appropriate parental consent, we will take steps to delete such information promptly. Parents or guardians who believe their child has provided us with personal information should contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. For significant changes, we may provide additional notice through email or prominent website notifications. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us using the following information. For privacy-related inquiries, email us at privacy@seafoobjqb.live. You can also reach our general contact information at contact@seafoobjqb.live or call us at +31 201763998. Our postal address is seafoobjqb B.V., Berkenlaan 199, 5043 HL Tilburg, North Brabant, Netherlands.

Supervisory Authority

If you have concerns about our data processing practices that we cannot resolve directly, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). You can contact them at Postbus 93374, 2509 AJ Den Haag, Netherlands, or visit their website at autoriteitpersoonsgegevens.nl for more information about filing a complaint.

Quick Contact

For any questions about this Privacy Policy or to exercise your rights, please contact us:

Email: privacy@seafoobjqb.live

Phone: +31 201763998

Address: Berkenlaan 199, 5043 HL Tilburg, Netherlands